Cancellation & Refunds
Our transparent cancellation and refund policy ensures you have complete confidence in your purchases.
Last updated: September 10, 2025
Quick Overview
7 Days
Refund Window
5-7 Days
Processing Time
100%
Secure Process
Refund Policy
Eligibility for Refunds
- • Time Limit: Refund requests must be submitted within 7 days of purchase
- • Content Access: Content should not have been accessed extensively (less than 30% viewed)
- • Valid Reason: Must provide a valid reason for the refund request
- • Account Status: Account must be in good standing with no policy violations
Refund Process
- 1. Submit Request: Contact our support team with your order details
- 2. Review Process: We'll review your request within 24 hours
- 3. Approval: If approved, refund will be processed within 5-7 business days
- 4. Confirmation: You'll receive email confirmation once processed
Refund Methods
- • Original Payment Method: Refunds are processed to the original payment method
- • Bank Transfer: For UPI/Net Banking payments, refunds go to the same account
- • Credit/Debit Cards: Refunds appear on your statement within 5-7 business days
- • Digital Wallets: Refunds to wallets are processed within 2-3 business days
Valid Refund Reasons
Technical Issues
- • Content not accessible due to platform errors
- • Payment processed but content not delivered
- • Technical difficulties preventing content access
- • Platform compatibility issues
Content Issues
- • Content significantly different from description
- • Missing or incomplete study materials
- • Content quality below expectations
- • Wrong content delivered for your branch/semester
Non-Refundable Scenarios
The following scenarios are not eligible for refunds:
Usage-Based
- • More than 30% of content has been accessed
- • Content downloaded or saved locally
- • Extensive usage over multiple sessions
- • Content shared or distributed to others
Policy Violations
- • Account suspended for policy violations
- • Attempted piracy or content sharing
- • Multiple device logins detected
- • Fraudulent payment or account activity
Cancellation Policy
Order Cancellation
- • Before Payment: Orders can be cancelled anytime before payment completion
- • After Payment: Cancellation requests must be made within 24 hours of purchase
- • Processing: Cancelled orders are automatically refunded within 3-5 business days
- • Partial Cancellation: Individual items in bundles cannot be cancelled separately
Subscription Cancellation
- • Immediate Effect: Cancellation takes effect immediately upon request
- • Access Period: You retain access until the end of your current billing period
- • No Refunds: Cancelled subscriptions are not eligible for partial refunds
- • Reactivation: You can reactivate your subscription anytime
Processing Times
Refund Processing
- • Request Review: 24 hours
- • Approval Process: 1-2 business days
- • Payment Gateway: 3-5 business days
- • Bank Processing: 2-3 additional days
Total Timeline
- • Fastest: 3-5 business days
- • Average: 5-7 business days
- • Maximum: 10 business days
- • Weekends/Holidays: Not counted in processing time
How to Request a Refund
Step-by-Step Process
- 1Contact our support team at support@bunktobrains.com with your order details
- 2Include your order ID, purchase date, and reason for refund request
- 3Our team will review your request and respond within 24 hours
- 4If approved, refund will be processed within 5-7 business days
Required Information
- • Order ID: Found in your purchase confirmation email
- • Email Address: The email used for the purchase
- • Purchase Date: Date when the order was placed
- • Reason: Detailed explanation for the refund request
- • Payment Method: How you paid (UPI, Card, Net Banking)
Contact Support
Refund Support
- • Email: support@bunktobrains.com
- • Phone: +91 95180 42366
- • Response Time: 24 hours
- • Business Hours: 9 AM - 6 PM IST
Payment Issues
- • Payment Gateway: Razorpay
- • Transaction Issues: Contact Razorpay support
- • Dispute Resolution: Through our support team
- • Escalation: Available for complex cases
Important Notes: This refund policy is governed by Indian consumer protection laws. All refunds are processed in Indian Rupees (INR) to the original payment method. Processing times may vary during holidays and peak periods. For any disputes or escalations, please contact our support team.